If we fail to measure up to any landlord, client or tenant’s expectations, we commit to doing our best to putting things right if they have gone wrong.
A complaint can be made to us by telephone, email, via any messaging service through which we have communicated with you, or via the Contact Us page: www.colneproperty.co.uk/contact-us.
This is what you may expect from us if you should have cause to make a complaint. We will:
- Acknowledge receipt of your complaint within 5 working days;
- Refer your complaint to the Complaints Manager to deal with;
- Provide you with a full response within 20 working days.
During the complaints procedure process we will be in discussion with all parties concerned. We may also need to refer back to the complainant, or refer to third parties for additional or corroborative information. In the event that this may affect the timeframe within which we aim to deal with a complaint received we will advise the complainant accordingly.
We will use our best endeavours to put right any wrongs in order that the complainant may have continuing confidence in our abilities and the service being provided.